All of our products are 100% authentic. Sometimes our products are not found on the manufacturers website.
This will commonly be the case if they are a past season product or an outlet exclusive style only available at a brick and mortar store locations. These are usually paid upon receiving your item. We photograph all of our items ourselves and in a natural light setting with professional photography equipment.
While we try to photograph each items color accurately sometimes screens can display colors differently. Slight differences in color can be expected. If you have questions about a color, we suggest you do an image search of the item from your favorite search engine. For example, you can search "North Face TNF Red" and get many examples of that color from the web. We do not offer direct exchanges and do not hold items.
All of our items are first come, first serve. We are easy to work with and are very proactive in finding a solution for you.